Refund Policy

1. Scope

This policy applies to subscription charges for Agendar SaaS.

2. General rule

If you are an eligible consumer, you may request a refund within 14 calendar days from the initial charge date. Outside this period, charges are generally non-refundable except where required by law.

3. Eligible cases

• First subscription charge canceled within 14 calendar days.
• Duplicate charge for the same billing period.
• Verified technical billing error attributable to Agendar.

4. Request and timelines

Claims should be submitted within 14 calendar days after the charge, with evidence sent to contacto@agendar.lat. We review each case and reply within 3 to 10 business days.

5. Refund method

If approved, refunds are issued to the original payment method and subject to gateway and bank processing times.